Frequently asked questions
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Yes. The minimum order is 3 cartons of any brand you prefer. For example, if you like Winston Classic and Winston Blue, you can order at least 3 cartons of each.
Yes. For a first order the limit is up to 12 cartons per order. For your second and subsequent orders the limit is up to 18 cartons. Customers are responsible for knowing the laws in their country and any sanctions that may apply.
After placing an order on SmokeAndShop you will receive email updates when we approve and dispatch it. Note: we do not dispatch within the first 24 hours to allow you to update your address and/or items. If you need changes, email us immediately and include your order number.
Yes. We sell European-made brands and our products are of the highest quality available.
Not currently. The only brands we sell are listed in our catalogue.
Yes. The number and types of available brands may change over time.
Because such a parcel could be subject to duty if its size or value exceeds international parameters.
Processing usually takes up to 48 hours. Orders received on Saturdays are dispatched on the next working day (Sundays and public holidays are non-working). We send all parcels by Registered Priority Airmail only.
If delivery is not possible, you will receive a notice asking you to collect the parcel at the post office within 5 days. If it is not collected, the parcel will be returned to us.
No. Resale is illegal in every country.
The quantity you may purchase is at your discretion but you must comply with your local laws. If you intend to resell duty free cigarettes, be aware of possible sanctions. It is the buyer's responsibility to check purchase and tax rules in their jurisdiction. You may contact your state or national authorities for limits or tax obligations. Remember: the minimum order is 3 cartons and the maximum is 18 cartons.
No. We cannot guarantee this because some countries may apply international postal regulations and standards.
If a parcel is returned to us you will receive a refund minus delivery charges. SmokeAndShop is not responsible for parcels seized in your country.
Yes. You can cancel within 24 hours of placing the order.
No. We do not sell or rent your personal information. Details provided during purchase such as name, email, phone number and delivery address are used only to deliver your order.
No, we do not store this information.
